eCITATION Important Notice

Effective April 17, 2014 offense codes 4419 (SPEED LESS THAN POSTED MINIMUM) and 4302 (SPEED WORK ZN<80 AND <=15 OVER) have been disabled. The charging text for these two offense codes was incorrect for ecitations issued via releases 4.0.7 or 4.0.8. The incorrect charging text affected both the printed copy and the copy transmitted to the NCAOC. All other offense codes were unaffected. This issue does not impact upgrading to release 4.0.8; please continue upgrading to release 4.0.8.

The error will be corrected in a future release of eCITATION. In the meantime, if an officer attempts to issue an ecitation with offense codes 4419 or 4302, they will receive a message that the offense code is inactive. To issue a citation with offense codes 4419 or 4302, officers must instead handwrite the citation using the updated citation books. (Updated citation books may be obtained from the Clerk of Superior Court's Office in your county.)

The NCAOC is contacting officers and clerks with recommendations for handling ecitations already issued containing the inappropriate charging text. For additional detail please contact your agency’s point of contact for eCITATION or the NCAOC Help Desk at (919) 890-2407.

eCITATION Release 4.0.8 Available

The latest eCITATION release is 4.0.8. This release will become mandatory effective Monday, June 30, 2014.

For Law Enforcement

eCITATION 4.0.8 Changes

NOTE: If you are installing on a Windows 7 machine, please read and print the installation instructions to properly install eCITATION on the officer's laptops prior to starting the installation process. The latest release of the eCITATION Officers Component is now available for download. Highlights of this new release include the following:

  1. Speeding in a Work Zone
    Officers can now charge non-waivable speeding in a work zone. Note: Speeding in a work zone is not waivable if the speed is in excess of 80 MPH or 15 MPH over the posted speed limit.

  2. Top 10 Offense Button
    Selecting Top 10 Issued Offenses had been causing the system to lock up in certain situations. This issue has been repaired.

If you have any questions, please do not hesitate to contact the NCAOC Help Desk at (919) 890-2407.

Installing the New Release

NOTE: If you have previously installed release 4.0.7, you must upgrade to release 4.0.8. If you are currently running release 4.0.6, it is safe to upgrade to version 4.0.8 at this time.

DO NOT attempt to install 4.0.8 on a machine with a 3.1.5 installation. The 3.1.5 release will only exist on machines that have not been used since Fall 2011 and is known to produce an error when eCITATION is run. If you have a 3.1.5 (or earlier) installation that you wish to upgrade, first rename or delete its database, then run the full installation.

You can run the installation on a machine that already has any release 4.0.X installed.

Release 4.0.8 of eCITATION has been tested on Windows 7 Professional Edition. Before installing or upgrading eCITATION, be sure to read the eCITATION Admin Guide Chapter 2, Software Installation. If you are using Windows 7, please follow the Windows 7 Installation Instructions.

The eCITATION release 4.0.8 installation program may be found HERE.

eCITATION General Information

eCITATION is a set of computer programs that allow law enforcement officers to create, print, and electronically transmit cite-and-release citations to the North Carolina court system. It is maintained by the North Carolina Administrative Office of the Courts (NCAOC) and provided to North Carolina law enforcement agencies free of charge.

The primary program is the eCITATION Law Enforcement Client and is used by law enforcement across the state to create and transmit citations. Before attempting a full installation, please verify with your agency that you have admin privileges to perform software installations.

Once the executable is downloaded, it can be run on additional computers to install or upgrade the program.

Here are links to the eCITATION manuals:

eCITATION RMS

Another program available is eCITATION RMS, used by law enforcement agencies to download transmitted citation data into their internal records management systems. This saves data entry time for law enforcement staff. If interested in this program, please call the NCAOC Help Desk at (919) 890-2407 and ask for someone from the eCITATION team.

To install release 4.0.3 of eCITATION RMS, click here. There is no "upgrade" installation as there is on the officer component. This release will operate on both release 3 and release 4 citations; release 3 of eCITATION RMS will not work correctly on release 4 citations.

To install on Windows 7, download and save the installation executable on the target machine, then set its compatibility mode to "Windows XP Service Pack 3" (right-click on the executable file, select "Properties", select the "Compatibility" tab, set Windows XP SP 3 in the drop-down).

Here are links to the RMS manuals:

For help with eCITATION or for password related issues, please call the NCAOC 24 hour help desk at (919) 890-2407.

For Clerks of Court

Release 4.0 of eCITATION requires that the Clerks of Court staff enter and maintain the courtrooms and schedules of court for any court sessions that might be used by an officer for an eCITATION case. An officer can no longer enter a courtroom number that is not listed for the county, and by default he chooses a date for court and gets a list of the eCITATION courtroom sessions for that date. An advantage of this is that officers will enter fewer citations with incorrect courtrooms, court dates, and times.

Clerk of Court staff can also enter a "target maximum" number of cases to be heard for sessions of court, and eCITATION counts cases calendared for court once per day.

If a courtroom session has been cancelled, becomes full, or the officer is attempting to assign a case to a state holiday, the officer will receive a message telling him to choose another date.

eCITATION Release 4.0 User Manual

eCITATION Release 4.0 Training Videos